Troubleshooting
A film won't play
Most problems are fixed by trying another browser, updating your phone, or a stronger connection. If a film still won't play, tell Max Akin Visuals.
- 1
“Still processing”: the film was just uploaded; check back in a little while.
- 2
“This video can't be played in your browser”: try Safari or Chrome, or another device.
- 3
Buffering? Move to Wi-Fi or wait a few seconds after pressing Play.
- 4
No sound? Check the player's speaker icon and your phone's silent switch.
- 5
Still not working? Tell Max Akin Visuals which device and browser you're using, and they'll send a version that works.
Related guides
Still need help?
Message Max Akin Visuals with your name and the gallery or event, and we'll sort it out.